FAQs

  • Do I Need to Login To Use Your Site?

No, anybody can use the web site whether you have an existing account or not.

On check Out (underneath the name & address fields) there is a tick box for EXISTING customers who have a credit account with us.

For customers who do not have credit arrangements in place you will need to leave this box un-ticked and you will be directed to pay using a debit or credit card.

 

  • How Do I Login as a Dealer?

The Dealer Log in is for use by our European Distributors only.

 

  • How Do I Use Your Site?

There are a number of ways to find the part you are looking for.

You can enter the part number or a description into the ‘Search for Spares’ box at the top of the page. Part numbers can be obtained from the machine manual or sometimes they are marked on the part itself.

Alternatively you can browse by machine type and then machine model to get a list of parts that will suit your machine.

Machine manuals can be downloaded free of charge from our main website.

There are also some useful buying guides contained in the ‘Buying Guides’ section that may help you to choose the correct part or item of tooling that you require.

 

  • I Have An Account. Can I still Use Your Web Site?

Yes.  On check Out (underneath the name & address fields) there is a tick box for existing customers who have a credit account with us. You will need to have a credit facility with us and not be over your credit limit.

To prevent fraud parts purchased over the web site and charged to an account will only be despatched to the registered address with us.

If you require a part to be sent to a third party address payment must be made via a credit card. 

 

  • Do I Need A Credit Card To Buy Parts From Your Shop?

No it is designed for anybody to use. However only existing customers with a credit facility with us can charge parts directly to their account.

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